旅游饭店星级的划分与评定

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1、旅游饭店星级的划分与评定Star-ratingstandardoftouristhotel饭店名称Hotelname评定星级Evaluatethestar所在地区Location填报日期Makeareportondate国家旅游局NationalTourismAdministrationGB/T14308--2003目次Tableofcontent前言…………………………………………………………………………………IPreface引言…………………………………………………………………………………IIForeword1.范围……………………………………………………………………………1Rang

2、e2.规范性引用文件………………………………………………………………1Quotethefileregulatorily3.术语和定义………………………………………………………………….1Termanddefinition4.符号…………………………………………………………………………1Symbol5.总则………………………………………………………………………….1Generalprovisions6.星级的划分条件…………………………………………………………….2Divisionconditionofthestar7.星级的评分规则…………………………………………………………….13Ru

3、leofgradingofthestar8.服务质量要求……………………………………………………………….15Servethequalityrequirement9.管理制度要求………………………………………………………………...15Themanagementsystemrequiring附录A(规范性附录)设施设备及服务项目评分表………………………..16AppendixA(Regulatoryappendix)Facilityequipmentandserviceitemgradeform附录B(规范性附录)设施设备的维修保养及清洁卫生评定检查表……….31AppendixB(Re

4、gulatoryappendix)Themaintenanceandsanitationandhygieneofthefacilityequipmentevaluatethechecktable附录C(规范性附录)设施质量评定检查表………………………………….44AppendixC(Regulatoryappendix)Performanceratingchecktableoffacilities附录D(资料性附录)服务与管理制度评价表……………………………….49AppendixD(Materialsappendix)Theserviceandmanagementsystemappra

5、iseforms附录E饭店星级申请报告…………………………………………………….52AppendixEStarapplicationreportofthehotel暗访报告………………………………………………………………………...57InvestigatethereportsecretlyGB/T14308—2003前言Preface本标准代替GB/T14308-1997<旅游涉外饭店星级的划分及评定>ThisstandardreplacingGB/T14308-1997

6、airsofthetravel>本标准与GB/T14308-1997相比主要变化如下:ThemainchangeisasfollowsthatthisstandardcompareswithGB/T14308-1997a)用“旅游饭店”取代“旅游涉外饭店”，并按国际惯例明确了旅游饭店的定义；Replace"thehotelconcerningforeignaffairsofthetravel"with"touristhotel",andhasdefinedthedefinitionofthetouristhotelaccordingtotheinternationalpracticeb)

7、规定旅游饭店使用星级的有效期为五年，取消了星级终身制，增加了预备星级别（见5.2）；Stipulatethetermofvaliditythatthetouristhotelusedthestarisfiveyears,hascancelledthelifelongsystemofthestar,haveincreasedthestarrankofpreparing(see5.2);c)明确了星级的评定规则（见7.5），增加了某些特