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1、6LEANPresentationOutlineStep0.IntroductionStep1.Define&ContaintheProblemStep2.MeasuretheProblemStep3.PerformRootCauseAnalysisStep4.Plan&ImplementImprovementStep5.AssessEffectivenessofImprovementStep6.StandardizeandControlStep7.RealizeandReflectTurningTr
2、ainingIntoActionQualityCouncilUnderthedirectionofDr.HowardT.Fuller,CorporateVPofQualityCourseDevelopedBy:6LEANIntroductionRelationshipBetweenPDCA,7Step, 8D,SixSigmaandLean6LEANIntroductionManychoicestotheapproach,whichareessentiallythesame.Whataboutbest
3、practices…WhatisSixSigmaLean?SixSigmaLeanistheintegrationofbestpracticesforprocessimprovementandincreasedcustomersatisfaction.ItcapturestheconceptsofSixSigma(performance)andLean(cost)ina7-stepframework.LEANEliminatesnonvalueaddReducedcycletimeReducedWIP
4、SIXSIGMAAstatisticalmeasureDatadrivenapproachBreakthroughs6LEAN6LEANIntroductionSIXSIGMALEANVoiceoftheCustomerCustomerSatisfaction&CompetitiveCostDefectReductionCycleTimeResponsivenessWasteEliminationPerformance6sTools(Benchmarking,etc)CostLean(5S,Kaize
5、n,etc)6LEANIntroductionSixSigmaLeanVision&PhilosophyTheVisionofSixSigmaLeanistodelightcustomersbydeliveringworld-classqualityproductsandservicesatacompetitivepricethroughtheachievementofSixSigmalevelsofperformanceandeliminatingwasteineverythingwedo.TheP
6、hilosophyofSixSigmaLeanistoapplyastructured,systematicapproachtoachievebreakthroughimprovementacrossallareasofourbusiness.Sigmaisastatisticalunitofmeasurethatreflectsprocesscapability.Thesigmascaleofmeasureisperfectlycorrelatedtosuchcharacteristicsasdef
7、ects-per-unit,parts-per-milliondefective,andtheprobabilityofafailure/error.PPMProcessCapabilityDefectsperMillionOpp.SixSigmaLean-AggressiveGoalWhereDoesIndustryStand?7SigmaScaleofMeasure1,000,000100,00010,0001,000100101PPM•RestaurantBillsDoctorPrescrip
8、tionWritingPayrollProcessingOrderWrite-upJournalVouchersWireTransfersAirlineBaggageHandlingPurchasedMaterialLotRejectRateDomesticAirlineFlightFatalityRate(0.43PPM)Best-in-ClassAverageCompany345621IRS-TaxAdvice(phone-in)(140,000PP
