酒店前台接待收银工作流程

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1、酒店前台接待收银工作流程接待→提前10分钟到岗，检查仪容仪表上岗←收银清点房卡，核对无误后交接班清点备用金，无误后交接班客人入住：客人进店3米远时起立微笑礼貌问候客人，先生、《女士》：“早上、中午、下午、晚上好”，请问有什么可以帮您？确认客人办理入住确认房型、房号核实付款方式收取有效证件，登记、扫描挂账时填写入住凭证现付时收取押金制作房卡确认付款方式，请客人签名确认证件、房卡、押金单双手递交客人，并祝客人入住愉快整理客史资料，输入电脑整理账目，录入电脑客人续住：制作续住房卡续交押金，开具续交押金单，

2、请客人签名确认客人退房：注销房卡，身份证扫描仪系统退宿收取房卡、押金单→确认房号、押金单→通知楼层检查房间→接到查房信息→结账退房→请客人在结账单上签名确认→给客人退押金，并祝客人旅途愉快，欢迎再次光临!内部资料仅供参考9JWKffwvG#tYM*Jg&6a*CZ7H$dq8KqqfHVZFedswSyXTy#&QA9wkxFyeQ^!djs#XuyUP2kNXp6X4NGpP$vSTT#UE9wEwZ#Qc@UE%&qYp@Eh5pDx2zVkum&gTXRm6X4NGpP$vSTT#&ksv*3

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