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1、酒店年度工作计划12007isthekeyyearforthehoteltoprepareforthefourStarhotelTouristHotelandtoachieveeconomicsuccess・Therefore,tofurtherimprovestaffqualityandimproveserviceskillsistheurgentneedtoconsolidateinternalforces・Accordingtotheinstructionsofthehoteloftheboardofdirectorsonthei
2、ncreasestafftrainingefforts,combinedwiththeactualhotel,Iintendintheyear2007tocultivate"otheremployees^activitiesasanopportunitytofurtherpromotethestafftrainingdepth,strivetodoagoodjobtrainingforworkersin2007・I.guidingideologyThehotelsineconomicworkasthecenter,thetraining
3、of"expertstaff"themethatrunsthroughthem,seriouslystudytheimportanceofaprofoundunderstandingofthetrainingwork,tocomprehensivelyimprovetheoverallqualityofstaff.Two,thecurrentsituationofthehotelThehotelstaffserviceskillsandsenseofserviceandIshopfourstartargetstandardstherea
4、restilllargegaps,mainlyreflectedinthestaffisnotinplacecourtesy,notstrongsenseofcustomerservice,employeeunfamiliarbusinessetc•・Three,currentgoalsandtasksThe2007armualstafftraininginhoteldevelopmentandpostdemandasthegoal,toimprovetheunderstandingofimportanceofstafftraining
5、,andactivelyguidetheemployeestolearn,tosharpenyourskills,enhancethecompetitivepositionofjoininthereformoftheself-confidence,cultivateahighqualityofservice,skillscharacteristicsofhigh-qualitystaff,tobecomeintelligentemployeesinthenewperiodofcontinuouslearningcontinuouslyi
6、mprovethe・Four,trainingmethodsandcontentimplementationToeachdepartmentasthebasictrainingunit,theimplementationofmarketingservicesconceptandskillscombinationoftrainingprinciples,organizetheimplementationofpostvacancies,apostmoretrainingmethods・Inthreeaspectsoftargetedtrai
7、ning,andcontinuouslyimprovethestaff'sjobskills・1.professionalskillstraining(1)thenewconceptandthinkingofmanagementhasbecomeanurgentknowledgedemandforhotelstaffincludingmanagers・Asaresult,thisyearwearegoingtostepuptraininginmanagementexpertiseandregularlyorganizetrainingc
8、oursesonmanagementskillstrainingbythegeneralmanagerofthehotel,vicepresidentorseniormanagers・(2)astheimp