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1、电话英语简明课程TelephoningYouareprobablyusedtomakinginformalcallstofamilyandfriends.Whenmakingcallstocompanies,however,somespecialrulesandconventionsapply.Onthispageweexplainhowtocallsomeoneinacompanythatyoudonotknowpersonally(themostcommonkindofformalcallmadebystudents)and
2、giveyousomemodelsandlanguagethatyoucanuse.GeneralrulesWhenmakingaformalcall,threerulesshouldinfluenceyourchoiceofwords:•Bebrief.Donotwastethereceiver'stime.•Beclear.Explainthebackgroundandpurposeofyourcall・•Bepolite・Recognizethereceiver'spointofview.Theserulescansome
3、timesconflict.Ifyouaretoobrief,youmayconfusethereceiverorappearimpolite.Trytobalaneethethreerules.MakingacalltosomeoneyoudonotknowThemostdifficultcallstomakearecallstopeoplethatyoudonotknow.Usually,thepurposeofyourcallwillbetomakearequestforinformationorameeting・This
4、kindofcallcanbedividedintosectionsaccordingtothefunctioneachserves:•Locatetheperson•Makerequest•Makearrangement•ClosethecallInthefollowingexamples,wewillimaginethatyouarecallingMr.Lautoarrangeavisittohisoffice・LocatethepersonIfthepersonyouwanttospeaktoanswersthecall,
5、thispartissimple.Ifthereceivergiveshernamewhenheanswersyourcall,youcanskiptothenextstage・Ifthereceiverdoesnotgivehisname,youcanconfirmthatyouhavetherightperson:Hello,isthatMrLau?Moreoftenthenumberthatyouhavewillconnectyoutoanoperatororsecretary.Inthiscaseyouwillhavet
6、oasktospeaktoMr.Lau:Hello,l9dliketospeaktoMr.LauKam-cheong,please.IfMr.Lauisnotavailable,youwillneedtofindoutwhenyoucanspeaktohim:Couldyoutellmewhenhewillbeavailable?Ifthepersonyouarecallinghasabusyschedule,youmayhavetocallseveraltimes.Whenyouarefinallycormected,itis
7、besttopretendthatthisisyourfirstcall.Donotmentionhowdifficultitwastomakecontact!Sometimes,youwillnotknowthenameofthepersonwhomightbeabletohelpyou.Inthiscase,youcanstateyourrequestandthensay:Couldyouputmethroughtosomeonewhomightbeabletohelpme?Locatingsomeoneatacompany
8、canbefrustratingifyouarepassedfrompersontoperson.Trynottoletyourfrustrationshow!Locatethepersonextracts:堂语咅1笹语音2MakerequestMakingar
