欢迎来到天天文库
浏览记录
ID:24679201
大小:55.50 KB
页数:4页
时间:2018-11-16
《testinside cisco 643》由会员上传分享,免费在线阅读,更多相关内容在学术论文-天天文库。
1、TestInsideCISCO642 1.DragDropquestion Draganddropquestion.Dragtheitemstotheproperlocations. CorrectAnsstotheproperlocations. CorrectAnsoteScreenPopServices(RSPS) D:CiscoSecurityDeviceManager E:MicrosoftCRM F:CiscoCRMmunicationsConnector Correct
2、AnserscenariounicationsConnectorapplication. A:Thebusinesssavesmoneybynothavingtopurchasecontactcentersofter-facingemployeessavetimebyhavingtheCiscoCRMmunicationsConnectorsofttheirdeskbycellphoneorpager. C:Allcustomer-facingemployeesinternalorexterna
3、lcustomerscanbenefitfromtheproductivityenhancementfeaturesbytimesavingandeliminationofentryerrors. D:ThebusinesssavesmoneybynothavingtohirecontactcenteragentsbecausethecallsareansunicationsConnectorapplication. CorrectAnsunicationsConnectorupdatetoad
4、dtheClicktoDialcustomizationbuttonstotheCRMcustomercontactrecords?(Choosetl C:isv.config D:outlookclient.xml E:clientconfig.cfg CorrectAnserrecords B:storescustomerrecordsandcausestheMicrosoftCRMuser'sPCtopoptheassociatedcustomerrecord C:main
5、tainsthedatabaseofpreviouscallshistoryforeachMicrosoftCRMuser'scustomercontacts D:providescallprocessing,callerIDinformation,andcallst12下一页[教育资源网]edu..,。ateinformationtotheCiscoCRMmunicationsConnector CorrectAnsunicationsConnectorclientsofteterto
6、aspecificdebuglevel. B:Usingtheadministrationconfigurationutilityontheserver,checkthedebuggingboxandselectthelevelofdebuggingyouenu,selectenableloggingandsetthelevelofloggingdesired. D:ThereisnodebuggingontheclientPC;italltakesplaceontheCiscoCRMmunic
7、ationsConnectorserversoftessagessentfromtheMicrosoftCRMSecurityService C:alloizationofMicrosoftCRMforms D:storesthecontactrecorddatabaseconfigurationontheCRMserver CorrectAnsationCapturefeatureprovidedbytheCiscoCRMmunicationsConnector. A:capturesin
8、ingandoutgoingcallinformationincludingcallingnumber,callednumber,andcallstartandendtimes. B:capturesthecustomernamefromthecallerIDinformationsentthetelephonepany C:capturestheiningandoutgoingcallinformation,andcustomernamefromthecalle
此文档下载收益归作者所有