资源描述：
《餐厅服务技巧标准（restaurant service skills standards）》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。
1、餐厅服务技巧标准（Restaurantserviceskillsstandards）Restaurantserviceskillsstandard2009-12-0121:471.howtodowrongdishesfortheguests?Thefirsttoapologize,iftheguestisnotdongkuai,shouldbepromptlyremoved,withdrawthekitchendepartmenttoverify,shouldbetimelyonthedish.Iftheguesthasalreadystartedtoeat,donothavetowi
2、thdraw,thebestwaytomobilizethegueststobuy,iftheguestrefusesto,caninformthesupervisorasgivingfood.2.howtofindtheguestdamagedthehotelgoods?Toimmediatelycleanupdebris,debris.Theguestsaskedwithconcernwithoutbumps,suchasscratchesshouldtakecorrespondingmeasuresformedicalassistanceimmediately.Thenotifi
3、cationbar,politelytotheguesttoreceivecompensation.3.intheservice,thewaiteraccidentallydirtyguestsclothes(things)howtodo?Asincereapologyfromtheclients(dependingonthecircumstances,maycomefromtheforeman,supervisorormanager).Thegueststrytoclean(possible,theconsentoftheguestsagree,leavecontacttelepho
4、nenumberandaddress,forthegueststodrycleaning).Thesupervisor,foremanasthecasetogivesomepreferential.4.ofhisotherdinerseagertorushtothereception?Theguestsintroducedvarietiesofdishescookedsimpleandquick,inthiscase,"eat,eat"ismoreimportantthan"finefood,eat.Thepersontothekitchen(ornotifythesupervisor
5、,foremanandchef)contact,orcanpushmenuorwrite"speedup"onthemenu.Theserviceisquick,sensitive,andthereisnoneedtoasktheguesttohelpthings,tomeettherequirementsoftheguests.5.oflateguestsshouldreceive?Themoreenthusiastic,therecannotbeanyimpatientandunhappysaid.Howtoasktheguestsseated,andthencontactthek
6、itchen,thenfortheguestsonthesimpleandfastfood.Thefollowingclassesfromfirsttolastwarmservice,nocleanway,urgingguests.6.,theguestsneeddishesandrecipes,howcanwedo?Thefirstsaid;"pleasewait,Iwenttothekitchentoaskwhetheritcando."Thencontactwiththekitchentomeettheneedsofthegueststothemaximumextent.Ifth
7、ekitchenisrawornottodo,firstofalltoexpressmysincereapologies,thentaketheinitiativetointroducesimilardishesinthisshop.7.guestsorderingdisheswhenthelackofdisheshowtodo?Thefirsttoapologizetotheguests.Wethenrecommendsimilardishe
