资源描述：
《xx市建设银行顾客满意度研究调查问卷》由会员上传分享，免费在线阅读，更多相关内容在工程资料-天天文库。
1、XX市建设银行顾客满意度研究调查问卷尊敬的顾客：您好！为了进行毕业论文的设计，我需调查研究XX市建设银行的顾客满意度，耽误您的宝贵时间帮我如实填写这份问卷，我保证不会泄露您的隐私，问卷的数据和内容仅作为论文数据的参考基础，谢谢！请您根据对建设银行的真实感受，对下面的指标要素的满意程度进行选择。Q1您的性别？(单选题)A.男B.女Q2您的年龄?(单选题)A.18岁以下B.18-24岁C.25-29岁D.30-39岁E.40-50岁F.50岁以上Q3您的职业是？(单选题)A.学生B.教师C.银行职员D.其他
2、officiallyestablishedonJuly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,thirdDivision.Integrationofpubl
3、ictransportservicesisnotyetestablishedQ4您的受教育程度是?(单选题)A.初中及以下B.高中C.大专D.本科E.硕士及以上Q5您的个人月收入是?(单选题)A.2000元及以下B.2001-3000元C.3001-5000元D.5001-8000元E.8001-12000元F.12001-20000元G.20000元以上Q6产品的种类及丰富程度？(单选题)A.很不满意B.较不满意C.一般D.较满意E.满意officiallyestablishedonJuly1,201
4、3,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,thirdDivision.Integrationofpublictransportservicesisnotyetestab
5、lishedQ7产品的功能满足顾客的需求程度？(单选题)A.很不满意B.较不满意C.一般D.较满意E.满意Q8产品价格的合理性？(单选题)A.很不满意B.较不满意C.一般D.较满意E.满意Q9产品风险告知程度？(单选题)A.很不满意B.较不满意C.一般D.较满意E.满意Q10产品的报酬率？(单选题)officiallyestablishedonJuly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyin
6、YibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransportenterprises,thecompanyconsistsofoneortwo,thirdDivision.IntegrationofpublictransportservicesisnotyetestablishedA.很不满意B.较不满意C.一般D.较满意E.满意Q11工作人员的服务态度？(单选题)A.很不满意B.较不满意C.一般D.较满意E.
7、满意Q12业务办理的效率？(单选题)A.很不满意B.较不满意C.一般D.较满意E.满意Q13营业时间的合理性？(单选题)A.很不满意B.较不满意officiallyestablishedonJuly1,2013,Yibincity,formerlyknownasthebus,integratedoriginalrongzhoubuscompanyinYibincityandMetrobuscompany,formedonlyinYibincityofaState-ownedpublictransport
8、enterprises,thecompanyconsistsofoneortwo,thirdDivision.IntegrationofpublictransportservicesisnotyetestablishedC.一般D.较满意E.满意Q14电话咨询的服务态度？(单选题)A.很不满意B.较不满意C.一般D.较满意E.满意Q15网点环境的舒适程度？(单选题)A.很不满意B.较不满意C.一般D.较满意E.满意Q16ATM操作方便程度？
