Hay Group - APS Competency Implementation Guide

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1、April2003(updatedSeptember2004)COMPETENCYIMPLEMENTATIONGUIDEAPSCOMPETENCIES:WHENTOUSETHEM;HOWTOUSETHEMHayGroupPage2TABLEOFCONTENTSPAGEI.UsingCompetencies1Overview1Recruitment1Selection&Staffing2Learning&Development2Career&SuccessionPlanning2PerformanceManagement2Rewards&Reco

2、gnition3II.UsefulTools4JobProfile4JobProfile–PartA5JobCompetencyProfile–PartB6CompetencyBasedInterviewQuestions7CompetencyBasedInterviewScoring11CompetencySelf-AssessmentWorksheet13CorporateOptionstoAssessingIndividualCompetencies21HayGroup[PAO-CHRD/RPT/029-CAB@www]I.USINGCO

3、MPETENCIESOVERVIEWCompetenciesare:anyattitude,skill,behaviour,motiveorotherpersonalcharacteristicthatareessentialtoperformajob,ormoreimportantly,differentiatesuperiorperformersfromsolidperformers.Competenciesprovideameansoflookingatthosebehavioursthatdifferentiatethe“bestfro

4、mtherest”andacommonlanguagefortalkingaboutcriticalon-the-jobbehaviours.TheAPScompetenciesprovideanintegratedapproachtosupportmultipleapplicationsandinitiatives,andyetstillallowforcomparabilityofresultsacrossgovernment.Astheillustrationsuggests,competenciescanbeusedforavariet

5、yofhumanresourcesapplications.Thefollowingpagesdescribetheusesofcompetenciesineachoftheareas.RECRUITMENT:Competenciescanbeusedtoensureindividualsapplyingforapositionfullyunderstandtherequirementsoftheposition,boththetechnicalandthebehavioural.Asthecenterofthe“atom”demonstrat

6、es,jobcompetencyrequirementscanprovideimportantinformationtocandidates.Forexample,whenrecruitingforsupervisorypositionsitisimportanttoletpotentialcandidatesknowthat“DevelopingOthers”isacriticalpartofthejob.Inaddition,thecorecompetenciesletallpotentialAPSemployeesunderstandwh

7、attheAPSexpectsofitsemployees.Usingcompetenciesinrecruitmentcanbeassimpleasincludingalistandbriefdescriptionoftherequiredcompetenciesinthejobposting.Tool:TheJobProfilecanassistyouincreatinganeffectivejobposting.(Page4)HayGroupPage24[PAO-CHRD/RPT/029-CAB@www]SELECTION&STAFFIN

8、G:Itisimportanttoensurethatthoseselectedmeetnotjustthetechnicalrequirements