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1、高三旅游专业模拟考试（三）旅游英语—・单词1.2.3.4.5.6.7.8.9.二解决10.抱怨11.投诉12.道歉13.随意14.拖延15.时间表16.感到满意的17.对索费麻烦不舒服的补全对话Dialogue——1H一HousekeeperGGuest11.H:Housekeeping.G:Yes,IneedarepairmantofixtheIock.12.HG;I'mJackPinterin1107.13.H:IwiIItelephoneG:themaintenancerightonce,Mr.Pinter.H:Pleaseletmea
2、pologizeonbehaIfofthehoteI,Mr.Pinter.Ihopeyouwerenotinconvenienced・G;That,salIright.14H;Atanyrate,pIeasedon，tworryMr.Pinter.HeIpwiIIbeonthewayinjustamoment■G;Verygood・A.CouldIKnownyournameandyourroomnumber,please?B.Thankyouverymuch.C.MayIhelpyou?D.Fmtelephoningnow,Dialogue2
3、RoomAttendantRAGuestG15.RA:.G:Yes,themaiddeIiveredsomeIaundrytomyroombutit'smotmine!RA:I，msorryfma'am.WewiIIsendsomeoneimmediateIy.(Goestotheroom・)16..RA:一.G:Yes,that"sright.CouIdyouputitonthebed,pIease?15.RA:.G::Sure,I'IIgetthemforyou.16.RA:.17.G订hat'saIIright.A.Housekeepi
4、ng.MayIhelpyou?BHousekeeping.FvebroughtYourlaundry・Isyours,ma'am?CCertainly,ma'am・MayIhavethemisdelivereditems,please?DThankyou,maam.Weareverysorryfortheinconvenience.餐饮服务与管理三选择1•正餐使用,享用前菜和沙拉时使用OA大餐刀大餐叉B大餐刀小餐刀C小餐叉小餐刀2.西餐零点法式服务摆台中，餐盘右侧从里向外依次是餐具。A餐刀汤匙B餐刀甜品匙C餐刀鱼刀汤匙3•西餐零点中，式服务杯
5、口先向下倒扣摆放。A美B法C英4.西餐零点午晚餐摆台时，甜品匙在,甜品叉在,相距cmoA上，下，15.西餐宴会摆台时,A右B左B下上0.5黄油刀置于面包盘靠C右C下上1—侧。D右6.西餐宴会摆台中，酒具一律摆在餐刀上方位置，在餐刀上方cm处。A2B1C37.西餐宴会摆台中，则在三套杯的基础上,其上方放置杯。A白酒香槟酒B红酒香槟酒8西餐宴会上主菜时喝酒。A白葡萄B红葡萄9饮用时要冰镇降温。A白兰地D1.5杯向下移1—2cm,在C香槟B白葡萄酒四判断题(正确的写,C茅台酒错误的写“F”)D白葡萄酒香槟酒1.Inordertosettleacom
6、pIain,theguideshouIdremaincalm,poIiteandresporisible.2.ListencareIessIyisthekeytosettleacompIaint.3.Asaguide,youshouldcheckbackwiththegueststoseeoftheirprobIemsareactuaIlysoIvedtotheirsatisfaction.4.YoushouIdgivesomeexplanationstoyourguestswithoutfeelings・5・Whenyouknowabout
7、thefactstheguestscompIained,saysorryandgivenecessaryexpIanation.apologizeturnonuncomfortable五选词填空Notatallbesatisfiedwithassoonaspossiblecomplaintbeinterestedin1.Theroomistoodark,pIeasetheIight.2.ItomymotherthatIwenthomeIate.3..IyourexpIanation4.•SomechiIdrenarefuIIofaboutth
8、eirfood.5.Hesinginganddancing・6.PIeasewritetome■7.Thankyouverymuch•8.Somethingmade
