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1、BESTPRACTICES:CommunicatingEffectivelyWRITE,SPEAK,ANDPRESENTWITHAUTHORITYGARRYKRANZContentsPREFACEv1COMMUNICATINGCLEARLYINWRITING1TheBasicsofCommunicatinginWriting22DIGITALCOMMUNICATION17CommunicatingviaE-mail18IM:SendingMessagesinanInstant453PRECISIONO
2、NPAPER49CraftingSmart,SnappyMemos50TheEnduringLetter60TheReport87RecordingMeetingMinutes1034ORALCOMMUNICATION107TheNonverbalNexus108One-on-OneDiscussions108Telephone:TheRulesofEngagement123ConferenceCallsandVideoconferencing128PresentinginPublic132OFFAN
3、DRUNNING138RECOMMENDEDREADING142INDEX146ABOUTTHEAUTHORCREDITSCOVERCOPYRIGHTABOUTTHEPUBLISHERPrefaceHowdoyouwriteeffectivee-mails?Whatcanyoudotomakeyourreportsmoreper-suasive?IfyouhaveanimportantmessagetocommunicatetoacolleagueinGermany,shouldyouadoptaca
4、sualorformaltone?Whenisitokaytoinstantmessageatwork?Howshouldyouprepareapresentation?Whyisitimportanttowatchfornonverbalcueswhentalkingwithyourboss,employ-ees,orcolleagues?Inthisbook,wedistillthewisdomofsomeofthebestmindsinthefieldofbusi-nesscommunicati
5、ontotellyouhowtocom-municateeffectively.Thelanguageissimpleandthedesigncolorfultomaketheinfor-mationeasytograsp.vQuizzeshelpyouassessyourknowledgeofcommunicationissues.Casefilesshowhowpeoplehaveaddressedtheirowncom-municationchallenges.Sidebarsgiveyouab
6、ig-picturelookathowtodeliveryourmes-sagemoreclearlyandhighlightinnovative,out-of-the-boxsolutionsworthconsidering(e.g.,e-mail-freeFridays,anyone?).Quotesfrombusinessleadersandwritingandcom-municationsexpertswillinspireyouasyoufaceyourdailybarrageofmeeti
7、ngs,difficultconversations,e-mails,memos,reports,andletters.Finally,incaseyouwanttodigdeeperintothetopicofcommunicationandmanagement,werecommendsomeofthemostimportantbusinessbooksavailable.Theauthorsofthesebooksbothinfluenceandreflecttoday’sthinkingabou
8、tcommuni-catingeffectivelyandrelatedmanagementissues.Understandingtheideastheycoverwillinspireyouasamanager.Evenifyoudon’tdipintothesevolumes,theknowledgeyougainfromstudyingthepagesofthisbookwillequipyouwiththerighttoolstocommuni
