The problem of information overload in business organisationsThe problem of information overload in business organisations企业组织中的信息过载问题： 文献综述

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1、InternationalJournalofInformationManagement20(2000)17}28Theproblemofinformationoverloadinbusinessorganisations:areviewoftheliteratureAngelaEdmunds,AnneMorris*DepartmentofInformationScience,LoughboroughUniversity,Loughborough,LeicsLE113TU,UKAbstractThispaperreviewstheliteratureontheproblemofinf

2、ormationoverload,withparticularreferencetobusinessorganisations.Theliteraturerevealsthatalthoughtheproblemofinformationoverloadhasexistedformanyyears,inrecentyearstheproblemhasbecomemorewidelyrecognisedandexperienced.Bothperceptionsandtheactuale!ectsofinformationoverloadhavebeenexacerbatedbyth

3、erapidadvancesmadeininformationandcommunicationtechnology,althoughitisnotclearcutastowhethertheInternethasworsenedorimprovedthesituation.Athemestressedintheliteratureistheparadoxicalsituationthat,althoughthereisanabundanceofinformationavailable,itisoftendi$culttoobtainuseful,relevantinfor-mati

4、onwhenitisneeded.Somesolutionsputforwardtoreduceinformationoverloadare:areductionintheduplicationofinformationfoundintheprofessionalliterature;theadoptionofpersonalinformationmanagementstrategies,togetherwiththeintegrationofsoftwaresolutionssuchaspushtechnologyandintelligentagents;andtheprovis

5、ionofvalue-addedinformation("lteredbysoftwareorinformationspecialists).Anemphasisisplacedontechnologyasatoolandnotthedriver,whileincreasedinformationliteracymayprovidethekeytoreducinginformationoverload.(2000ElsevierScienceLtd.Allrightsreserved.Keywords:Informationoverload;Infoglut;Information

6、fatiguesyndrome1.IntroductionTheproblemofinformationoverloadiswidelyrecognisedtoday.Livinginan`informationsocietya,wearebombardedwithinformationwhetherornotweactivelyseekit.Wearealla!ectedbytheincreasingnumberofsourcesfromwhichinformationemanates.Whodoesnotreceiveunwantedinformationthroughthel

7、etterboxalmostdaily?Growingnumbersoftelevision*Correspondingauthor.E-mailaddress:a.morris@lboro.ac.uk(A.Morris)0268-4012/00/$-seefrontmatter(2000ElsevierScienceLtd.Allrightsreserved.PII:S0268-4012(99)00051-118A.Edmunds,A.Morris/Internat