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1、TABLEOFCONTENTSCONCERNFOREMPLOYEESCommunicateWithEmployeesMeetEmployeeNeedsDevelopAndRecognizeEmployeesCOMMITMENTTOCUSTOMERSKeepUnitsCleanAndAttractiveBeCourteousAndHelpfulProvideBestProductsPossibleCommunicatewithemployees"It'simportanttolistentoemp
2、loyees,askquestionsofthem,say'GoodMorning1tothem,askabouttheirfamilies,andgettoknowalittlebitabouttheiraspirations,ambitions,homelifeandworkmotivations.HCommunicatingwithemployeesisessentialtoshowingyourpeoplethatyouaresincerelyinterestedinthemasindi
3、viduals.Thiscommunicationalsomeanslisteningtothemiftheyhaveaproblemwiththeirjobormanagement.Managersneedtofrequentlygettheirpeopletogetherandaskthem"Howarewedoing?11and"Whatcanwedotoimprove?11Forthecommunicationsprocesstoworkeffectively,it'simportant
4、tolistentoandactupontheanswerstothosequestions.Employeesmustknowyouappreciatetheirideasandsuggestions.Whereverpossible,Marriottiscommittedtogettingitspeopletoparticipateineverydecisionthataffectsthem・Thiscommunicationthroughparticipationwillresultiny
5、ouremployeesbeingmoremotivated,moreenthusiasticabouttheirjobs，happierintheirwork,andmuchmoreeffective.nWehavegreatmoraleinourrestaurants,hotels,andotheroperationsbecauseouremployeesknowweareinterestedinthemanddoallwecanforthem.”Often,goodcommunicatio
6、nstartswithlisteningtoandobservingothers.Then,whetherit'sbuyingequipment,coachingandcounselingorreprimandingorpraising,yourresponsewillberespectedthemoreyouremployeesfeelyouunderstandthesituation.Thisrespectleadsemployeestotrustandrelyonyoutomeetthei
7、rongoingneedforinformationonhowtheyaredoing,howthecompanyisdoingandwhereitsgoing,andhowtheirdivisionandworkfitsintotheoverallpicture.Meetemployeeneeds"Employeeloyaltyisofgreatimportance.Thatcomesbytreatingemployeesthewaymanagementwouldliketobetreated
8、.'1Buildingemployeeloyalty,pride,teamspirit,andmoraleallbeginbymeetingneedsasbasicascleanuniformsandproperequipment:Youcan'texpectanemployeetoprovideagoodproductorservicetocustomerswhenhisorherownneedsarenotbeingmet.HTakegoodcareofyouremployeesandthe
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