HND商务行为技巧

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1、TheBehaviouralSkillofFaboilLtdIntroduction:Thisreportareaboutmanagementroles;assertivenessandassertivenesstechniques;conflictintheworkplaceandstressmanagermentintheorganizationofFaboilltd.Section1WecanuseHenryMintzberg---ManagementRolesforanalysisRichard’smanagerialroles.(

2、1)Interpersonalrole:Theinformationalroleslinkallmanagerialworktogether.Therearethreeroles:①Figureheadrole:Thetoplevelmanagerrepresentsthecompanylegallyandsociallytothoseoutsidetheorganization.Inthecase,Richardareshouldrepresentstheworkgrouptohighermanagementandhighermanage

3、menttotheworkgroup.②Liaisonrole:Thetoplevelmanagerusestheliaisonroletogainfavorsandinformation.Inthecase,Richardareshouldusesmanagementtomaintaintheroutineflowofwork.Like:HeneedsliaisonwithBrendaFrameforfinishedtheobjectiveoforganization.③Leaderrole:Theleaderroledefinesthe

4、relationshipsbetweenthemanagerandemployees.Asaleader,Richardareshouldcreatetheenvironment,workstoimprovesemployees’performanceandreducesconflicts,providesfeedback,andmotivessubordinates.ButRichardmaketheorganizationlacktheleadership.(2)Informationalrole:Theinformationalrol

5、eslinkallmanagerialworktogether.Therearethreeroles:①Monitorrole:Themanagerreceivesandcollectsinformation.Richardareshouldseeksandreceiveswidevarietyofspecialinformationtodevelopthoroughunderstandingoftheorganizationandenvironment.②Disseminatorrole:Themanagertransmitsspecia

6、linformationintotheorganization.Richardareshouldreceiveandtransmitsmoreinformationfrompeopleoutsidetheorganizationthanthesupervisor.Inthecase,Faboilalmostheldamonopolypositionsomeeightyearsago,butthishasslowlyerodedawayandcurrentlytheyholda20%marketshare.Richardareshouldtr

7、ansmitsthisinformationforhisteam.③Spokespersonrole:Themanagerdisseminatestheorganization’sinformationintoitsenvironment.Thus,thetoplevelmanagerisseenasanindustryexpert,whilethesupervisorisseenasaunitordepartmentalexpert.Richardareshouldtransmitsorganization’sinformationtoo

8、utsiders.(3)Decisionalrole:Thedecisionalrolesmakesignificantuseoftheinformation.Therearef