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1、AnalysisofBehavioralSkillsforBalanceBankingPLCⅠ.IntroductionBalanceBankingPLCisamediumplayerinthefinancialsector.ItunderwentamajorrestructuringprogramandanewteamnamedTheCustomerEngagementTeambroughttogethertwoformerteams12monthsago,JessGreenisthemanag
2、er.Thisreportisanalysisthiscompany’ssituationandJess’sbehave.HelpJesshaveabetterbehaviorinbusiness.TheresomeadviceforJess.Ⅱ.Development1.ManagementandleadershiptheoriesTherearethreetypesofmanagerialrolesbyMinzbergareinterpersonalroles,decisionalrolesa
3、ndinformationalroles.(SQA(2006),BehavioralSkillsforBusiness)Interpersonalrolesisensurethatinformationisprovided.Decisionalrolesismakethesignificanttouseiftheinformation.AndInformationrolesistolinkallthemanagerialtoworktogether.Jess’sroleisinformationr
4、olesbecausehermainjobisittopassoninformation,andmonitoringandfindoutinformationrelatedtothegroup,sheisresponsibleformonitoringtheproductionandthewelfareoftheteam.Jessusesthefunctionalleadershipintheleadershipside.Thatisthefocusonamodelofhowtolead,rath
5、erthanfocusonleadershipwhodidit.Thereare3typesoffocusonfunctionalleadership.Focusonneeds,teamandpersonalneeds.Jessmoretendedtofocusmoreontheneeds,forexample,preparationoftheworkplans,resourceallocation,aswellasorganizewhodidwhat,aswellasmonitortheperf
6、ormanceandreviewofprogress.2.AssertivenessInfluencingandNegotiatingAssertivenessAssertivenessisthequalityofbeingself-assuredandconfidentwithoutbeingaggressive.Inthefieldofpsychologyandpsychotherapy,itisalearnableskillandmodeofcommunication.(26thDecemb
7、er,2014,12:43,Wikipedia)Elspethisatypicalexampleofthelackofassertiveness.AccordingtothiscaseElspethfullofambitionbuthavepoorqualifiedandshealsohavenothighstandard.Anddonothavetoomuchworkexperience.Thesefactorscancausehertoloseconfidenceextremely.Asthi
8、steamleaderJessneedtohelpthisemployeestolearnandshareworkingexperiencewithhertobuildassertivenessforher.Andencouragehertoensureshecancontinueworkhere.Jessisjustpromotedtotheposition,thisisherfirsttimeleadateam.Jesswasalackofexperienceandprofes
