DB34∕T 2325-2015 旅行社服务标准化规范.pdf

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1、ICS01.040.03A00DB34安徽省地方标准DB34/T2325—2015旅行社服务标准化规范Specificationsforstandardizationofservicefortravelagency文稿版次选择2015-03-27发布2015-04-27实施安徽省质量技术监督局发布DB34/T2325—2015目次前言...............................................................................III引言......

2、..........................................................................IV1范围..............................................................................12规范性引用文件....................................................................13术语和定义.................

3、.......................................................14总要求............................................................................15通用规范..........................................................................25.1术语和缩略语................................

4、..................................25.2符号与标志....................................................................26服务提供规范......................................................................26.1旅游产品开发...........................................................

5、.......26.2采购工作......................................................................36.3信息发布......................................................................46.4产品销售......................................................................46.5门市服务.........

6、.............................................................56.6销售服务......................................................................66.7导游服务......................................................................76.8咨询服务.................................

7、....................................116.9计调服务.....................................................................126.10服务游客各要素..............................................................137服务保障规范............................................................

8、.........147.1旅游诚信.....................................................................147.2员工培训.....................................................................157.3档案管理....................