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1、Unit4ActionsSpeakLouderthanWordsTEACHER:OK,class,OK...let'sbegin.Whatdowemeanwhenwesaythatactionsspeaklouderthanwords?STUDENT1:Uh...thatmeanswebelievepeople'sactionsmorethanwebelievetheirwords.TEACHER:Yes,exactlyright—and,uh,inasense,actionsaremoreimportantthanwords.That'sbec
2、auseweusuallyjudgespeakers'intentionsbythenonverbalsignalstheysendus.Andthat'swhatoursubjecttoday'sallabout,nonverbalcommunication—howwecommunicatethroughouractions—facialexpressions,eyecontact,toneofvoice,uh,bodymovement,andsoon.Andifanyofyoudoubttheimportanceofthesethings,y
3、oumightliketoconsideracoupleofstatisticsI'vegothereinfrontofme.Somecommunicationspecialistsestimatewespendabout75percentofourwakinghourscommunicating.And,moretothepoint,wordsaccountforonly,mm,10to30percentofthatcommunication—thebulk'snonverbal.That'sfoodforthought,uh?Nowaltho
4、ughpeopleclearlyunderstanditsimportance,nonverbalcommunication—I'llcallitN.V.C.forshort—isactuallyaratherrecentfieldofstudyandowesalottoanAmericananthropologistnamedRaymondBirdwhistle—spelledB-I-R-D-W-H-I-S-T-L-E.Easynametoremember,right?Birdwhistlebeganstudyingnonverbalcommu
5、nicationinthe1950sand,um...oneofhismainideaswasthatthemeaningofnonverbalbehaviordependedonthecontextinwhichitwasused....Uh,itdependsonthecontext.So,helookedatthewholecontextofnonverbalbehavior-howand,uh,wherecertaintypesofnonverbalbehaviorappeared—andnotjustoneparticularbehav
6、iorinisolation.Facialexpressions,forexample—frowns,smiles,raisedeyebrows,and,uh,soon—weallusethesetoconveymanydifferentmeanings.Butthosemeaningsarelargelydeterminedbythesituationswe'reinandtherelationshipsthatwehavewiththepeoplewe'recommunicatingwith.So,thesameexpressioncanha
7、vedifferentmeanings,right?Takeasmile,forexample,whatdoesitmean?...Uh,Mike?STUDENT2:Uh...uh,agreement,Iguess."Ilikeyou."TEACHER:OK.Yes,itcouldmean"Ilikeyou,"butitcouldalsomean"I'mtryingtomakeyoufeelcomfortable,"ormaybe,uh,"Ithinkyousaidsomethingfurry"Hmm?Thepointis,thesituatio
8、northerelationshipbetweenthepeopleinvolvedgivesaparticularmeaningtot
