饭店服务与管理英语教学课件作者匡宝红8.ppt

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1、Unit8ShoppingPartOneSpeakingandPassagePartTwoGrammarPartThreeExtraReadingPartFourStructureandVocabulary下一页返回PartOneSpeakingandPassageTextCreatingaShoppingEdenManyforeignguestsenjoyshoppinginChina.Theybuysouvenirsforthemselvesandgiftsfortheirfamiliesand

2、friends.However,becauseoftimeconsideration，mostforeignguestscannotgofromonestoretoanotheraslocalpeopledo.Allthiscreatesgreatopportunityforthehotelshops.Infact，shopsarebecomingamajorfactorinChina’shotelindustry.Theyhavebeenaddingmuchtotheconvenienceandp

3、leasureofguestsandtothefinancialsuccessofthehotel.下一页返回PartOneSpeakingandPassageLiketheFrontOfficestaff,theshopassistantshavemuchdirectcontactwiththecustomers.Theyshouldnotonlybefamiliarwiththecommodities，withthepricesandwiththecustomers，andnotonlyhave

4、acleanandpleasantappearanceandagoodcommandofthejob-procedures，butalsoawarmdesiretoservetheguestswholeheartedly.Trytomakeeverycustomerfeelwelcomeandfeelthevalueofeverycoinheorshespends.Thisisthelifebloodofthehotelshops，andindeed，ofthewholehotelindustry.

5、上一页下一页返回PartOneSpeakingandPassageDialogue2ThisOneLooksVeryNiceonYouSituation:MissHill(H)wantstobuyaChinesestylefrock.ShopAssistant(SA):Goodmorning，miss.WhatcanIshowyou?H:I’dliketobuyagarmentcloselyrelatedtoChinesecultureasatokenfrommytriptoChina.Whatdo

6、youthinkwillbeniceonme?SA：miss.Youhaveverygoodshape.Ithinkachipaowillfityounicely.H:Chipao?What'sthat?Wouldyoushowme，please?上一页下一页返回PartOneSpeakingandPassageSA:Certainly.Theyareallhere.(Theshopassistantpointstoarowofchipaohangingontheshelf.)Chipaoisatr

7、aditionalChinesefrock.H:Oh，theyalllooksoniceSA：materialwouldyoulike，brocadeorvelvet?H:Brocade，please.SA:(Takingoneout)Whatdoyouthinkofthisone?H:Justbeautiful.MayItryiton?SA:Sure.(MissHilltriesitoninthefittingroom.)上一页下一页返回PartOneSpeakingandPassageH:It’

8、sverynice.I’11takeit.ButIwonderifitiscolorfast.SA.Yes.Allthegarmentsherearecolorfast.Butpleasewashitinlukewarmsoapywaterandrinsewell.Pleasedon’truborwringit.H:Isee.Thankyou.上一页下一页返回PartOneSpeakingandPassageDialogue2RecommendingaTeaSetSi