饭店服务与管理英语教学课件作者匡宝红6.ppt

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1、Unit6HousekeepingDepartmentPartOneSpeakingandPassagePartTwoGrammarPartThreeExtraReadingPartFourStructureandVocabulary下一页返回PartOneSpeakingandPassageTextHousekeepingDepartment-theBackboneofaHotelAllhotelsareconcernedwiththecomfortandconvenienceoftheircustomers.Fromth

2、eviewpointofacustomer,themostimportantpartofthehotelistheguestroom.Whateverthesizeofahotel，thesellingofcleaningandattractiveguestroomsisofprimaryimportanceintheoperationofthehotel.Therefore，theHousekeepingDepartmentisoftenregardedasthebackboneofahotel.下一页返回PartOneS

3、peakingandPassageTheHousekeepingstaff,ledbythehousekeeper,mustseetothecleanlinessandgoodorderofallroomsareasofthehotel.Theymakebeds，changelinensandtowels，cleanfurnitureandcarpets，washbathrooms，anddotheturn-down.Theundryandvaletserviceandmanyotherpersonalservicesare

4、alsopartoftheirjobs.Theyareexpectedtoreportanysignsofageorwearandtearthatmaymakerepairsnecessary.Ontheonehand，theymusttrytheirbesttofulfilltheguests‘requests.Ontheotherhand，theyshouldfaithfullyruntheerrandsforthedepartmentandcoordinatetheirworkcloselywithotherdepar

5、tments.上一页下一页返回PartOneSpeakingandPassageToacertainextent，manyoftheirjobsareperformedoutofthesightoftheguests，buttheymakeitpossibleforthegueststofeeltheheart-feltwarmthandliveinacomfortabletemporaryhome.上一页下一页返回PartOneSpeakingandPassageDialogue1Turn-downServiceSitua

6、tion:Theroomattendant(RA)knocksatthedoor.RA:Housekeeping.MayIcomeinkMr.Watson(W):Yes，please.PA:Goodafternoon，sirandmadam.MayIdotheturn-downserviceforyounow?W:Turn-clown?Whatisit?RA:Itisakindofchamberservicedoneintheafternoon，includingremovingthebedcoverdoingsomecle

7、aning,etc.上一页下一页返回PartOneSpeakingandPassageW:I’vehadanapandhavejusttakenashower.Wouldyoupleaseclearupthemess?RA:Noproblem.I’11makeupthebedandtidyupthebathroom.That’spartoftheturn-downservice.MrsWatson(MW):We’11havesomefriendsoverthisevening.Wouldyoumakeussomehotwat

8、erandgetussomeChinesetea?RA:Certainly,madam.Letmeswitchontheminijarandgettheteabagsready.MW:That'sgood.上一页下一页返回PartOneSpeakingandPassageRA:It'sge